As you can see in the screenshot below, the details in the monitor are correct for the store in question yet the services are still marked as down.
This is because if you have a Store name with a space in it, eg “Company Apps” and enter this into the monitor it doesn’t work.
CLEO Thread, Sophos Not updating since 25/2/14 in Regional Broadband Consortiums (RBC); Seems that Sophos has stopped updating again.
Going through the motions it seems to be caused by this issue: A ...
If you don't have a supported SQL Server version (SQL Server 2005 Express or later) already installed, the Minimum database size The computer where you place the database (which may be the same computer as the computer where Enterprise Console is installed or a different one) needs a minimum of 1 GB disk space for data.
Full Disk Encryption is not included with all licenses.
The Sophos Update Manager is not updating error (software delivery failed). I am Currently working with their support but do not have resolution yet.