Now, the only thing you need to talk to virtually anyone in the world is their name." Marcus also confirmed that Facebook is retiring the dated "Other Folder" that was only accessible via the Web.
Detailing how Message Requests will work, Marcus added, "The rule is pretty simple: If you're friends on Facebook, if you have each other's contact info in your phone and have these synced, or if you have an existing open thread, the new messages from that sender will be routed to your inbox.
Everything else will now be a message request, minus spam attempts that we will continue to ruthlessly combat."Facebook's Help Centre page explains how Message Requests works, noting that requests will appear at the top of the inbox when users receive a new one.
"When you open a message request, you can choose Ignore to hide the conversation, or choose Reply to move the conversation to your inbox.
Today, new channels have emerged and as consumers become more tech savvy, businesses are now finding themselves engaging with their customers through a wide range of digital platforms, such as web forms, email, self-service, forums and social media networks.
The biggest challenge to serving your customers in several communication channels is response time.
Facebook on Wednesday introduced Message Requests for Messenger, meant to allow people to connect with anyone via chat.
Replacing the Other Folder of the Facebook inbox where messages sent by strangers were kept (and usually remained undiscovered), the new Message Requests feature works in a similar fashion, and allows users to accept or ignore new requests without the sender knowing that they read the message.
Now that you have a sense for how KDFW and Kayako work together, let's look at some of the common tasks you'll be using KDFW for.
In fact, live chat has been so well received that it is now the most preferred customer communication channel, according to a study by 7.
Companies that use live chat support do so to create a better customer experience, which is achieved through real time conversations online.
Any chats that come in, whether an agent accepts them or not, will appear in the agent area as a new conversation.
Every message that goes back and forth will be added to the conversation timeline.